Did you find that to be an issue with the kids at all? When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. The diversity and authenticity of the menu was exceptional. For dessert ice cream balls covered in Japanese rice dough. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). We prefer the pools anyways. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Parents can also stay and let their younger ones play. You pay the same price, but we get a small commission for every booking. Some of the hotel rooms have a pool directly in front of the patio. I have a ZOOM meeting which cant be missed. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! Your review was amazing! This area is out by the pools. Our Vow Renewal in Riviera Maya, Mexico. Unwind in our luxurious accommodations. We would just take the shuttle and we never waited long. Do you know what is included with that? You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Its well worth it! Travelled during spring break (near full capacity), two adults, two kids. Staff was always friendly and we were glad to tip them for their hard work. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? For teens, theres also the wired lounge which is by the main lobby. Were you not able to get reservations? This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. What to do???? These seafood mini-tacos were incredible. were planning on going to the grand this December so thank you for the thorough review. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. [Passive] . Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Yum. Then they ask if anyone has a food allergy. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Gabino plays from his soul. There are a million pools and different entertainment options everywhere. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? Connor had fun floating down the lazy river with his Mama. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. If you want to play a round or two, you need to use your resort credits or charge to your room. Thanks for your AWESOME review ! The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. I assume checkout is mid morning. Would definitely return to the Grand again in the future, but will never buy a membership. And beautiful family! You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. You can order drinks and food while you enjoy a few rounds of bowling. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Erin. . The 80 min aromatherapy massage is resort credit eligible and was awesome. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Had a fabulous time and could have stayed longer. My best friend and our spouses and 4 children. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Thanks for taking the time!! The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. It looks like a very relaxing place to spend the day(s). This was the only decent photo of him after 10+ attempts on the lazy river. I was wondering if there was a variety store at the resort for things you might forget. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. We just walked up to the restaurants and were seated instantly. Would definitely return to the Grand again in the future, but will never buy a membership. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? The pasta bar and tepanyaki bar are also made to order by a chef. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. Perfect location for a late lunch. Your room will be charged right away. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. So YES bring as many small bills as you can find. The poolside service was very nice, too. No, we didnt have an upgrade. This is one of many games that get kids moving. Thanks That would be too dangerous. Hello, These soft, sugary stuffed pastries were melt-in-your-mouth amazing. just one question, does the grand have an elevator? Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. We felt safe, pampered and entertained throughout our visit. The landscaping is still quite new. Hi was curious how they handled allergies. You can see the proximity of the pool to the sea. Service was always excellent. This was Nicoles favourite dish from our visit. The beds, pillow and linen are very comfortable. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. Thats a lot of squid! Would definitely return to the Grand again in the future, but will never buy a membership. How much is it per day for all inclusive for 2 adults? We will be there the end of May and I have actually booked the Grand and Nizuc. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. I would suggest you speak to Palace Resorts about Diamond Status. It tasted like a rich, creamy pumpkin pie mouse. So, I would contact The Grand to ask. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. We just had recent trip from 07/31/2018 to 08/06/2018. . Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. They provided floats for the lazy river . Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. We were pleased with how attentive and accommodating the restaurants are to food allergies. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. From what we remember, we think the pools closed around 9-10pm. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. Children under 4 years must be supervised by an adult guest at all times. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. If saving chairs, use something unique like a book (not just a white towel like everyone else). Hot food selection at the lunch buffet, located in the main Lobby building. We used the $1500 credit for dolphin swim and it was amazing. Be sure to check the brochure as not all services are resort credit eligible (ie. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). We thank you for your support. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Yes, they do have a store that had various items in it. Its not cheap, but you get a lot for your money. Dessert buffet makes this boy very happy. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) The bathroom is quite big and it has a large shower with a bench. Enjoy! They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Should you add Sayulita to your travel short list? Layout: Resort consists of 3 hotels. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. We used the $ 1500 credit for dolphin swim and it was acceptable but it wasnt longmaybe 20 minutes we... The Japanese Fusion and Lebanese restaurants kids moving Grand again in the future, but will buy...: beach Mexico resort review Travel Stories Trip Ideas about the Grande beach.. your pictures it! 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