b) Communication skills The rolling budget ________. Control charts It adopted a series of written quality standards in 1987. d. It prescribes documentation for all processes affecting quality. A) ABM is concerned with how to effectively and efficiently manage activities and processes to provide value to the final consumer. What amount of sales revenue will be reported on the budgeted income statement by Global Comfort? Units of finished goods to be produced This is an example of a poka-yoke technique designed to prevent: c. It involves a series of trials, after which the best process is selected. c) Standardization is the difference between actual results and budgeted amounts Services that emphasize on professional judgement of the employees often succeed in providing good solutions to customer problems. 2) Total costs will be lower for the regular size operation. View Answer, 2. c. It is the first version of the ISO family of standards. Scrap and rework costs Reducing the number of test procedures, c. Internal failure - Discarding food that has become too old to sell, d. Tracking the source of customer complaints at a hotel check-in desk, Operations Management: Sustainability and Supply Chain Management, Information Technology Project Management: Providing Measurable Organizational Value, Service Management: Operations, Strategy, and Information Technology, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine. He stated that to get top management's attention, quality issues must be cast in the language of money. allows managers to update information to accommodate changes to cost and revenue by adding a month, quarter, or year after the end of a period Both A and C. The word "Kaizen" is Japanese for: Continuous improvement _____ calls for establishing cost reduction targets for products or services that an organization is currently providing to customers. D. Activity output is measured by scheduling hours. It recognizes that manufacturing and service delivery systems must execute quality specifications well. View Answer, 4. Which of the following definitions of quality is proposed by Joseph M. Juran? 1. b) The Project priority matrix is best used in the analyze phase of DMAIC. Budgeted unit sales Which of the following statements is true of activity-based costing? ANS: B PTS: 1 DIF: Difficulty: Moderate A seven-year medical research study reported that women whose mothers took the drug Which of the following statements about environmental scanning is true? A kaizen blitz, or kaizen event, is a short-term improvement project designed to accomplish significant results in process quality issues. b. It is a quality standard with a goal of no more than 3.4 defects per million processes. We offer the kind of experience and talent you'd expect from a much larger firm. The materials supplied by a certified supplier do not require manufacturers to conduct routine testing on all the lots supplied. 1,490 units We offer the kind of experience and talent you'd expect from a much larger firm. If the speed of the mass is 1.4m/s1.4 \mathrm{~m} / \mathrm{s}1.4m/s as it moves through its equilibrium position, what is the potential energy of the system when totally compressed? True North Thinking Inc. #kaizen #TPS Excellent people with limitless potential to make improvements. a. c. Reengineering It is an intense, rapid improvement process. 23. a.It involves identification of the volume variance and the unused capacity variance. a. It does not involve a continuous cycle of planning, acting, doing, and checking. a. C) Defining processes and identifying key activities helps management better understand the business and to evaluate whether activities performed add value to the customer. d. physical facilities and procedures, As customization of services increases, _____ become(s) a bigger factor in the ability to provide high quality service to the customers. The GAP model any mistake or error that is passed on to the customer. d) Ineffective leadership Revenue center, Identify the most significant factor when choosing the period of a budget. is an arrangement of lines of responsibility within an organization, is the degree of influence a specific manager has over costs, revenues, or related items for which he or she is responsible, Which of the following budgets is prepared directly after the revenues budget? b. histogram Which of the following statements best defines sensitivity analysis? Which of the following is a key point of Philip B. Crosby's Absolutes of Quality Management philosophy? The operating cycle of the business, Level 3 - The Story of King Arthur and His Kn, Donald E. Kieso, Jerry J. Weygandt, Terry D. Warfield, Claudia Bienias Gilbertson, Debra Gentene, Mark W Lehman, Fundamentals of Financial Management, Concise Edition, Don Herrmann, J. David Spiceland, Wayne Thomas. d. External failure costs. b. Unclean facilities d) Improvement by innovation d. External failure. b. true The design aspect of process management focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, and smaller cycle times false Processes must be measurable and repeatable in order to apply the techniques of process management. The current account plus the capital account. (D) It is a people driven activity. The manager is responsible for which of the following at an investment center? View Homework Help - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan State University Of Denver. d. It prescribes documentation for all processes affecting quality. Excellent people with limitless potential to make improvements. c. Failure to bring the necessary materials for the encounter to cancer. They align closely to an organization's core competencies and strategic objectives. _____ is the first stage of personal change. Process control is the responsibility of those who directly accomplish the work. b. 79. You hear a functional manager saying, "We are going to skip the closing stage. b. Which of the following statements is true of International Organization for Standardization (ISO) 9000? Which of the following product costing methods produces the most precise product costing information? Which of the following statements describes the typical effect of creating a large number of refined activity cost pools for a given costing application? (1) - Kaizen costing method is based around a calculation involving a desired profit margin and a competitive market price: (2) - An important characteristic of total quality management is a focus primarily on internal customers and continuous improvement measures. Changing dies. Activity-based costing cannot be used to assign costs unless the activity cost drivers of those costs are identified. Which of the following accurately describes the effect target costing has on the manufacturing design function? Cost Accounting Chapter 6 Dynamic Module 1. It is a Japanese business philosophy that concerns the processes that continuously improve operations and. a. improve the efficiency and timing of their service. c. It requires very large financial investments. a. The production budget to cancer as were women whose mothers did not take the drug. the second most important, Which of the following budgets allows managers to update information to accommodate changes in cost and revenue by adding a month, quarter, or year after the end of a period? A. Kaizen techniques provide more rapid improvement B. Breakthrough achievement is generally less expensive C. Breakthrough achievement would be used for low tech products D. Kaizen technique are more easily applied at the floor level d. identifying means to remove the causes of defects. d. are driven by external customer needs. Which of the following is a challenge of the budgeting process? The statement of financial position, income statement and statement of cash flows are used for financial accounting but not for management accounting. a. reduce the cost of conducting a process. d. They add value directly to the product or service being produced. d. the 5-Why Technique. View Answer, 6. a. control chart An aggregate of several related action plans that have been designed to accomplish a mission within a specified time period is known as (A) Project In this case, the costs incurred by Josephine's T-Shirts are an example of _____. It involves only the top management of theorganization. Quality is fitness for use. a. a. 101. The manager may earn revenues and incur expenses from different countries This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on "Quality Statements". Sanfoundry Global Education & Learning Series Total Quality Management. d. Checksheets, A _____ is a quality control (QC) tool that helps separate the vital few causes from the trivial many and provides direction for selecting projects for improvement. Beginning finished goods inventory b . _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period. Which of the following responsibility centers does this manager control? c. customer errors at the resolution stage of a service. View Answer, 5. d. It attempts to achieve radical improvementsin a very short time period. In General Electric's Six Sigma problem-solving approach, the improve phase involves: a. are typically completed by individuals rather than by groups. Management accounting information focuses on external reporting. b. D) All of the above are true. c) Discontinuous improvement Metrics often include lead and cycle times, process defect rates, movement . d. expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. b. identifying customers and their priorities. c. Process mapping Design c. It uses automatic devices or methods to avoid simple human error. Which of the following is true of support processes? a. We are a family-minded business based on a culture of partnership and dedication. is a key component of the master budget that includes a schedule of expected cash receipts and cash disbursements $\mathrm{H}_0$ : There is no first-order autocorrelation. Which of the following aspects of manufacturing must be understood in order to implement activity based costing in a production setting? b. incurred after poor-quality goods or services reach the customer. The impact of other process on a particular process must be considered while designing the process, as processes rarely operate in isolation. In a six sigma process, moving from a three- to a four-sigma level requires about a 10-fold improvement, and moving from a five- to a six-sigma level requires almost a _____ improvement. The atomic mass of bromine is reported in the periodic table as 79.90479.90479.904 atomic mass units. The element bromine, Br\mathrm{Br}Br (atomic number 353535 ), has two major isotopes of similar abundance, both about 50%50 \%50%. Assembly of products in a manufacturing plant is an example of a support process. Investment center women out of 1000 in this population who have tissue abnormalities. a. a. a. Controllability. The financial budget In General Electric's Six Sigma problem-solving approach, the define phase involves: Senior managers spend 10-20% of time on budget-related issues. a. define a. Which of the following statements is true about kaizen? View Answer, 7. d. He stated that workers in an organization speak in the language of money. E) Continuous . Overhead costs are assigned to activities; then costs are assigned to products. True or false: Only a small proportion of the light reaching Earth is absorbed by plants and used for photosynthesis. b. Pareto diagram Product-liability costs They have the authority to design the processes that will be used by the top management team in their organization. c) Discontinuous improvement, constant improvement Inspecting is an unnecessary activity. ______________ is when the product loses market acceptance. Which of the following statements is true of Gap 3 in the GAP model? a) Problem solving Which of the following statements about benchmarking is true? a. Calculate the number of finished goods in units to be produced by McKensie. An ultimate stretch goal of all organizations that adopt a Six Sigma philosophy is to have all critical processes at a level of: You'll get a detailed solution from a subject matter expert that helps you learn core concepts. A) The production process B) The activities that occur in the production process must be known C) The cost drivers that generate activities within the production process D) All of the above. incurred after poor-quality goods or services reach the customer. c. It involves several levels of training resulting in employees becoming certified as green belts, champions, or . This reduced the output of tractors for the quarter. c. generally do not add value directly to the product or service. e. jidoka and autonomation. Which of the following is not an aspect of Kaizen philosophy? 2,000 units Procedural d. It attempts to achieve radical improvements in a very short time period. targets and tolerances determined by designers of goods and services. Which of the following can be regarded as a task error in a service process? c. Process-control costs According to Kaizen philosophy, which of the following does not belong to the team dynamics? 20-fold b. appraisal costs a. Which of the following statements about kaizen is false? b. DES during pregnancy were twice as likely to develop tissue abnormalities that might lead b. improve the reliability of their service. answer choices. c. Benchmarking ______________ is the time a product exists--from conception to abandonment. d. determining how to measure a process and how it is performing. Which two of the following terms refer to finding and correcting defects as they occur? _____ refers to incremental and constant increases in the efficiency of an existing process. true It tends to seek change and increased business productivity through large-scale, radical shifts. a. a. kaizen and jidoka. Quality means conformance to elegance. c. Process mapping Which of the following responsibility accounting systems assigns responsibility to organizational units? a) Kaizen yields small continuous improvements, Six Sigma yields sudden big improvements. c. determining how to measure a process. 450 units A lean organization understands customer value and focuses its key processes to continuously increase it. (a) Kaizen costing, a mutually exclusive alternative to target costing, was developed by the Japanese (b) Kaizen costing means continuous. d. kanban and jidoka. Maximizing gaps 4 and 5 will result in high customer satisfaction. For cost-based pricing in multiple-product companies, which of the following is most likely to be used as a cost basis? The operating budget Support processes generally add value directly to a product or service. c. Improvement Kaizen is a philosophy that was developed in the manufacturing industry in Japan after WWII. It has since spread throughout the world and has been applied to environments outside of business and productivity. c. It seeks to improve quality by working within the system familiar to managers. Senior managers who develop budgets promote coordination and communication among subunits. 5. Quality means conformance to requirements. Suppliers include only those companies that provide materials and components that are required for manufacturing a product. refers to systematic policies, methods, and procedures used to ensure that goods and services are produced with appropriate levels of quality to meet the needs of customers. b. Thomas Jefferson served as George Washington's vice president. a. d. physical facilities, Which of the following is regarded as the best approach to prevent mistakes in a process because of its ability to avoid rework and wastage of time and resources? d) To make processes uncontrollable Experts are tested by Chegg as specialists in their subject area. b. poka-yoke program a. b. a customer error in preparation. Provide an example of a sunk cost. The shareholder expectations Which of the following statements is NOT correct about the Kaizen philosophy?A . Design Failure to follow the instructions provided d. Downgrading costs, _____ costs are costs expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. refers to differences between budgeted and actual results, is the practice of underestimating budgeted revenues or overestimating budgeted costs to make budgeted targets easier to achieve, Controllability ________. Which of the following statements is true of process value analysis? Which of the following is TRUE of Kaizen budgeting? a. workforce engagement b. support a. Quality is free. refers to approaches that produce exceptional results, are usually innovative in terms of the use of technology or human resources, and are recognized by customers or industry experts. Support processes generally require a higher level of attention than do value-creation processes. The cash budget, The following budgeted information relates to Global Comfort Company: Today, the Kaizen approach is used in all industries: it is referred to as lean management or agile management which aims to improve a company's performance by involving all employees. Prevention d. b. do not add value directly to the product or service. A numerical representation of a future plan of action by management for a determined time period and helps managers coordinate actions to implement the plan, A "what-if" technique that examines how a result will change if the original predicted data are not achieved or if an underlying assumption changes, The following budgeted information relates to Global Comfort Company: In an activity-based costing model, total costs assigned to cost objects may include: Which of the following is a true characteristic of activity-based costing? Total quality management b. A) Environmental scanning changes the marketing environment B) Environmental scanning identifies and . This pairs with being a Change Advisory Board member. Gap 1 d) Stop improvement b) Poka-Yoke It focuses on small, gradual, and frequent improvements. number of defects discovered/ number of units produced. those expended to keep nonconforming goods and services from being made and reaching the customer. Process mapping a) To make processes efficient consists of the budgeted income statement and supporting budgets, allows managers to update information to accommodate changes to cost and revenue by adding a month, quarter, or year after the end of a period, Budgetary slack ________. Which of the following is a reason why process management is important for organizations? d. It recognizes that there are several ways to mismanage the creation and delivery of high levels of quality. __________________ calls for establishing cost reduction targets for products or services that an organization is currently providing to customers. Product designing refers specifically to the costs associated with avoiding poor quality or those incurred as a result of poor quality. The manager at a multinational company should never ignore the political, legal, and economic environment of a foreign country when planning, preparing and implementing budgets. d. Conducting a detailed technical analysis of the characteristics of the product, A(n) _____ is a design tool that enables management to study and analyze processes prior to implementation in order to improve quality and operational performance. the costs incurred as a result of unsatisfactory quality that is found before the delivery of a good or service to the customer. b) Constant improvement, innovation Senior managers encounter challenges and advantages while implementing budgets. Indicate which of the following is a parameter (P), and which is a statistic (S): a) population's median b) sample's mean c) a mean obtained from the U.S. census d) a mean obtained from sampling 2,000 American adults using random digit dialing (phone sample) e) population's count f) standard deviation of of the given data g) sample's . Mistake proofing b. Iterative testing c. OA d. Early testing 2 Full-Time. c. Poka-yoke Customers may not be willing to pay the price determined by the procedure. d. Legal services, For a manufacturing company, which of the following is an example of a support process? According to Lewin's change model, for any change to occur in an organization, first the: . c) The critical path of a project is the sequence of activities that has no time buffer. In General Electric's Six Sigma problem-solving approach, the _____ phase involves determining ways to maintain the improvements in the modified process. 1 Defect prevention is a. a. a. 4) The order quantity will be larger for the kanban/ lean production approach. Appraisal c. Designing potential defects and errors out of the process Kaizen budgeting enables the manager to integrate the continuous improvement anticipated during the budget period into the budget numbers. 3,500 units The manager at a multinational company plans budgets with stretch targets to evaluate regional managers' performance. Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary? Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary? Which one of the following statements is true? Although adding more activity cost pools to an activity-based costing system may improve the precision of product costing, this increase in precision must be judged against: The cost of developing and maintaining the additional cost pools. It focuses on bringing about improvements in product and service quality by reducing variability in goods and services design and associated processes. d. International Organization for Standardization (ISO) 9000:2000, a. Benchmarking can help to overcome resistance to change. What is the major difference between a negotiated purchase and a competitive bid purchase? b. Documenting the procedures and requirements in a flowchart SERVQUAL dimensions of service quality performance. d. quality circle. Kaizen - Sarah Harvey 2019-09-19 A gorgeously illustrated introduction to the Japanese method of Kaizen - meaning 'change' 'good' - showing you how to make small, step-by-step changes to transform your life. He stated that to get top management's attention, quality issues must be cast in the language of money. Employees from all relevant areas are involved in the process. D. Exports minus imports. The manager may earn revenues and incur expenses from different countries. x+2y82x+y8x2y2. a. All of the following are typical steps in benchmarking, except: All of the following statements about benchmarking are true, except: Benchmarking should be focused only on studying competitors. D) All of the above statements are true. The manager at a multinational company earns revenues and incurs expenses from one currency in one country. This would be of little use to discover why your PMs are coming to . Flowcharts enable management to study and analyze processes prior to implementation. Which of the following statements describes a legitimate disadvantage of cost-based pricing? c) Conflict resolution Which of the following is true of kaizen costing? d. symptom, __________ is a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization. $35,000 Any activity directed toward improvement falls under the kaizen umbrella. a. Identify a true statement about kaizen. c. It was founded in 1894.
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